Gustav Elveros
Customer Service Enthusiast & Keynote speaker on a mission to free the world from bad service experiences
Get to
know Gustav
Combine the tranquility of a true Swedish "Norrlänning" with a deep-seated passion for customer service, and you have Gustav - a highly appreciated keynote speaker who always captivates his audience with inspiring stories and hands-on strategies.
With an extensive background in the telecom industry, Gustav has developed a deep knowledge of customer service and the challenges faced by those in the field.
Now working at the AI company Ebbot, he is at the forefront of innovation, guiding businesses on how to use generative AI for automating service processes quickly, easily, and securely.
Listen to Gustav speak, and you'll not only be inspired to improve your service delivery but also equipped with the tools and knowledge on how to use AI to make it happen.
Highlighted sessions
NEW!
Inspirational talk
En/SE
GenAI: The enemy or savior
for Contact Centers?
Generative AI chatbots are transforming businesses worldwide, and those who embrace GenAI early will unlock unprecedented opportunities. Take Klarna, for example—the merchant giant who recently announced that their generative AI-powered assistant performs the work of 700 full-time employees!
But what does this technological revolution mean for the Contact Center industry?
Is GenAI the beginning of the end of Contact Centers as we know them – or will it be a long-awaited savior?
Book this session for an interactive discussion on the opportunities (and challenges) of leveraging GenAI in the CC industry.
Inspirational talk
En/SE
The Role of Humans in an
Increasingly Automated World
At times when AI seems to outperform us humans in many areas, it's natural to feel anxious. What does this mean for me? Will AI take my job? Will humans become redundant?
Gustav Elveros has been working with AI since 2018 and has closely followed the development of AI and automation. His view? It's not as dystopian as many think. On the contrary, the future is bright for those who view AI as an opportunity.
In this session, Gustav provides real-life examples of automation's dos and don'ts, the critical role humans play, and strategies to approach the future with confidence and optimism.
Inspirational talk
En/SE
Generative AI in service:
Best practices
In November 2022, the world made a total turnaround when it comes to AI, and now it feels like every company on the planet is investing in generative AI to streamline its operations.
But are we racing into it blindly? How can we integrate it safely, and what's the best approach to harness its potential in service?
In this session, Gustav will take you through the safest, most effective ways to integrate generative AI into customer service, highlighting benefits, addressing potential challenges, and how identifying which tasks, when automated, can truly enhance customer value and ROI.
Previous events
From keynotes at leading industry events to interactive webinars and workshops,
here is a glimpse of previous events Gustav has spoken at.
Reviews
I've seen Gustav speak a few times now, and I always walk away with a new insight. It's not just the topics that are interesting but the way Gustav can make complex ideas accessible through storytelling and real-life examples.
–Attendee at Breakfast Event
(aug 2023)
I've been to countless talks on technology and service, but Gustav really stands out. He doesn't just hype AI; he provides a nuanced picture and practical strategies for how businesses can get started with AI safely.
– Participant in Online Webinar
(nov 2023)
Hearing Gustav speak was a highlight of the fair for me. His stories about transforming customer service with AI were inspirational and highly relevant as our service department is now preparing to get our own AI service chatbot.
– Participant at Framtidens Kundservice & Contact Center 2022
Contact Information
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